What to expect before, during and after your order—from delivery windows to your privacy choices.
01 / SHIPPING
From us to you.
Orders usually need 1–2 business days to process before dispatch. Delivery estimates begin once your parcel leaves the supplier and do not include weekends, public holidays, customs processing or carrier disruptions.
Australia
2–6 business daysStandard delivery. Express delivery is usually 1–3 business days where offered at checkout.
United States
7–12 business daysEstimated delivery after dispatch.
United Kingdom
5–9 business daysEstimated delivery after dispatch.
European Union
6–12 business daysEstimated delivery after dispatch.
01
Track it
When available, tracking is sent to the email used at checkout. It may take up to 48 hours to update.
02
Allow for delays
Remote locations, customs, peak periods and severe weather can extend estimates. Delivery dates are not guaranteed.
03
Tell us early
If tracking has not moved for 7 business days, or a parcel is marked delivered but missing, email us with your order number. We will investigate with the carrier and offer the remedy required by law.
02 / DUTIES & TAXES
No surprise claims.
Products may ship from China. Import VAT, GST, duties and carrier fees can depend on destination, order value and local rules. We only describe an order as duties-paid when that treatment is confirmed and shown at checkout.
Destination
Current position
What this means
Australia
Confirm at checkout
Duties treatment has not yet been confirmed for this destination. If checkout does not expressly say duties are included, contact us before ordering.
United States
Confirm at checkout
Duties treatment has not yet been confirmed for this destination. If checkout does not expressly say duties are included, contact us before ordering.
United Kingdom
Confirm at checkout
VAT and duties treatment has not yet been confirmed for this destination. If checkout does not expressly say duties are included, contact us before ordering.
European Union
Confirm at checkout
VAT and duties treatment has not yet been confirmed for this destination. If checkout does not expressly say duties are included, contact us before ordering.
Rest of world
Confirm at checkout
Import treatment depends on the destination and has not yet been confirmed. If checkout does not expressly say duties are included, contact us before ordering.
Import charges that are not expressly included at checkout may be collected by local authorities or the carrier. Refusing delivery does not automatically cancel those charges or create a refund right.
03 / RETURNS & REFUNDS
A fair way back.
CHANGE OF MIND
14 days to let us know
Email support@rowova.com within 14 days of receiving your order. Keep the item unused, unworn and in resalable condition with supplied accessories. We will give you return instructions and a return location—do not send a parcel before contacting us.
You generally cover return postage for a change of mind. Original shipping is not refundable where the law allows. For UK and EU statutory cancellations, eligible standard outbound delivery is refunded and you then have 14 days to return the item.
FAULTY, DAMAGED OR WRONG
Your legal rights stay intact
Contact us promptly with your order number, a description and, where practical, photos. Rowova covers reasonable return shipping for verified faulty, damaged or incorrect goods. We may provide a prepaid label or reimburse an agreed reasonable cost.
Depending on the issue and applicable law, the remedy may be repair, replacement, refund or another required solution. Original packaging is helpful but is not a condition of your statutory rights.
Australian customers
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage, and to repair or replacement if goods fail to be of acceptable quality and the failure is not major.
Nothing in this policy limits non-excludable rights under the Australian Consumer Law or mandatory consumer law in the United Kingdom, European Union, United States or your place of residence.
04 / TERMS OF SALE & USE
The agreement.
These terms apply when you visit Rowova.com or buy from Rowova. By placing an order, you confirm you are legally able to enter the transaction and that the information you provide is accurate. Last updated 17 August 2026.
Seller and order acceptance
The store trades as Rowova. A checkout confirmation acknowledges receipt of your order; acceptance occurs when we dispatch it. We may reject or cancel an order before dispatch for stock errors, obvious pricing errors, payment failure, suspected fraud, delivery restrictions or legal requirements. If we cancel after payment, we will refund the amount paid.
Products, fit and colour
We aim to describe and display products accurately, but screens can render colour differently and small production variations may occur. Check the compatibility and sizing information before purchase. Product images are illustrative unless stated otherwise.
Prices and payment
The currency and total price are shown at checkout. Stripe processes payment information on our behalf; Rowova does not receive your full card number. Your order is submitted when you complete payment through Stripe. Any taxes, duties or delivery charges included by us will be itemised before you submit the order.
Delivery, title and risk
Delivery estimates are not guaranteed. Risk passes as required by the consumer law that applies to you, generally when you or your nominated recipient receives the goods. Ownership passes after full payment, subject to mandatory law.
Returns, warranties and consumer rights
The Returns & Refunds policy forms part of these terms. Statutory consumer guarantees and remedies continue to apply. Any voluntary promise adds to, and does not replace, those rights.
Promotions and store content
Promotions apply only for their stated period and conditions and may not be combined unless stated. Rowova owns or licenses the site design, copy, imagery and branding. You may use the site only for personal, lawful shopping and may not copy, interfere with or misuse it.
Liability and events outside control
We do not exclude liability that cannot lawfully be excluded. To the extent the law permits, we are not liable for indirect or consequential business loss arising from personal consumer use. We are not responsible for delay caused by events reasonably outside our control, but this does not remove your mandatory remedies.
Changes, severability and governing law
Terms in force when you order govern that purchase. If a term is unenforceable, the remainder continues. Australian law governs these terms, but mandatory protections and courts available in your country remain available where the law requires.
05 / PRIVACY
Your data, explained.
Rowova is responsible for the personal information collected through this store. We collect only what we reasonably need to take orders, deliver products, support customers, operate securely and meet legal obligations.
What we collect
Contact, delivery and billing details; order and support history; payment status from Stripe; and basic device, browser and security records generated when you use the site. We do not receive your full card number.
Why we use it
To perform your order, respond to you, prevent fraud, comply with tax and consumer law, protect the store and—with consent where required—send marketing you requested.
Who receives it
Relevant service providers such as Stripe, hosting and email providers, suppliers, warehouses, carriers and professional advisers. We do not sell personal information for money.
Where and how long
Providers may process data outside your country. We use appropriate safeguards where required. Records are kept only as long as needed for the purpose, disputes, fraud prevention and legal recordkeeping.
Depending on where you live, you may ask to access, correct, delete, restrict or receive your information, object to certain use, withdraw consent, or complain to your privacy regulator. These rights can have legal exceptions. Email support@rowova.com to make a request; we may need to verify your identity.
To make a privacy complaint, explain the concern and relevant dates in your email. Rowova will investigate and respond within a reasonable time. If you are not satisfied, you may contact the privacy regulator available in your location.
06 / COOKIES
You make the call.
This site uses local storage for your shopping bag and consent choice, and may use a secure cookie for authorised store administration. Stripe may use necessary security and fraud-prevention technology when you open its checkout. Optional analytics and marketing tools are not currently configured. If added later, they will remain off for UK and EU visitors until consent is given.
ALWAYS ON
Necessary
Shopping bag, consent settings, security and functions needed to provide the site or a service you request.
OPTIONAL
Analytics
Would help measure site use. No analytics tool is currently configured.
OPTIONAL
Marketing
Would support advertising measurement. No marketing tool is currently configured.
Use “Cookie settings” at the bottom of the page to accept, reject or change optional choices at any time. Browser controls can also block or delete storage, although essential site features may then work differently.
07 / CONTACT
Need a human?
ORDER, RETURN OR PRIVACY QUESTION
support@rowova.com
Include your order number if your question relates to a purchase. Support operates on Australia/Sydney time.